Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Professional Service Designer based in the United States.

This role offers the opportunity to shape meaningful experiences across healthcare and other consumer-focused services.
You will lead service design initiatives that improve experiences for patients, customers, associates, and caregivers.
Working within a collaborative pod structure, you will turn research and stakeholder insights into practical service strategies.
Your work will connect people, processes, technology, and data to create more seamless and effective experiences.
You will facilitate discovery, interviews, journey-mapping sessions, and workshops to uncover needs and opportunities.
You will also develop service blueprints and experience artifacts that help teams understand current and future-state experiences.
This is a remote, cross-functional environment where your recommendations can influence both strategic direction and operational improvements.

Accountabilities

• Lead service design projects focused on improving patient, customer, associate, and caregiver experiences across core business areas.

• Translate qualitative and quantitative research, stakeholder perspectives, and business needs into clear service concepts, experience strategies, opportunities, and recommendations.

• Plan and facilitate discovery activities, including partner interviews, contextual inquiry, observation, journey-mapping sessions, and collaborative workshops.

• Create current- and future-state service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and related service design artifacts.

• Map frontstage and backstage interactions, handoffs, dependencies, pain points, and the people, processes, technology, and data required to deliver effective experiences.

• Identify connections and patterns across research findings and translate them into actionable insights for leaders and cross-functional partners.

• Coordinate contributors, manage dependencies, organize discovery activities, and deliver high-quality outputs across multiple concurrent workstreams.

• Communicate findings and recommendations through strong written, verbal, visual storytelling, presentations, and facilitation.

Requirements

• Bachelor’s degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field.

• At least 3 years of professional experience in service design, experience design, design research, or a related discipline.

• Demonstrated experience developing service and experience blueprints, customer journeys, ecosystem maps, process flows, and other service design deliverables.

• Strong research capabilities, with experience conducting interviews, contextual inquiry, observation, workshops, and other discovery activities.

• Ability to synthesize qualitative and quantitative information, recognize relationships across people, processes, technology, and data, and turn findings into actionable recommendations.

• Excellent written, verbal, visual storytelling, presentation, and facilitation skills, with the ability to communicate effectively with senior leaders and cross-functional partners.

• Strong organizational and project management abilities, including planning, coordination, dependency management, and delivery across multiple workstreams.

• Proficiency with Microsoft applications and collaborative research, mapping, visualization, and documentation tools.

• Passion for creating better consumer experiences and contributing to an organization focused on meaningful service improvement.

• A master’s degree is preferred.

• Healthcare experience or subject-matter expertise in clinical care or pharmacy environments is preferred.

• Ability to work effectively from a dedicated home workspace and maintain reliable internet connectivity suitable for remote work.

• Occasional travel to company offices for training or meetings may be required.

Benefits

• Annual base salary range of $78,400–$107,800 , with actual compensation varying according to geographic location, skills, experience, education, certifications, and other job-related factors.

• Eligibility for a bonus incentive plan based on company and/or individual performance.

• Fully remote, nationwide work arrangement.

• Medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Paid time off, company holidays, and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional benefits and programs supporting personal wellness and healthcare decisions.

• Full-time schedule of approximately 40 hours per week.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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