Job Description
Job Description
Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Schedule and Training
- The schedule may include weekends and late-night shifts, such as Tuesday through Saturday, 6:00 PM–3:00 AM. This is only an example; candidates must be prepared to work all assigned shifts.
- 4 weeks of mandatory onsite training will be provided Monday through Friday, 8:00 AM–5:00 PM.
- Missing one day of training will delay onboarding and affect the entire training class.
- After four weeks of training, once the sponsor determines that the new hire can work independently, a hybrid schedule may be discussed. The anticipated hybrid schedule is two days working from home and three days in the office.
Description
- The incumbent will work within the Criminal Response Team in a high-volume environment. This role supports law enforcement requests for customer records related to life-threatening situations by answering calls, authenticating callers, and providing the required records in accordance with applicable laws and company procedures.
- The specialist will validate, log, and respond to subpoenas, court orders, and search warrants served upon the company for customer records. The role requires accurate case documentation, end-to-end case management, sound judgment, and the ability to independently problem-solve while working under pressure.
Responsibilities
- Handle calls from the law enforcement community regarding 24/7/365 emergency and high-priority matters.
- Authenticate callers before providing customer records.
- Validate, log, document, and respond to legal processes, including subpoenas, court orders, and search warrants.
- Ensure all cases are accurately documented and managed from intake through completion.
- Enter customer and account information from source documents into workflow management systems.
- Review data for deficiencies or errors, correct incompatibilities, and verify completed work.
- Manage high-priority tasks effectively while following compliance guidelines.
- Determine when matters should be escalated or referred to management.
- Communicate professionally with law enforcement personnel.
- Maintain confidentiality and demonstrate accuracy and attention to detail.
- Apply knowledge of basic legal concepts, terminology, principles, and procedures.
Requirements
- Strong customer service or dispatch-like experience in handling high-volume calls of a dynamic nature.
- Ability to work independently and make sound decisions in high-pressure, time-sensitive situations.
- Proficient typing and transcription skills.
- Computer and technical skills.
- Organizational and time-management abilities.
- Accuracy and attention to detail.
- Paralegal certification is not required; however, legal background, education, or experience is preferred.
- Ability to apply for government clearance.
- Ability and willingness to work all shifts, including weekends and late-night hours.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Job Tags
Work at office, Work from home, All shifts, Monday to Friday, Night shift, Afternoon shift