Job Description

Job Description

Job Description

Duration: 6+ Months 

Court Order Compliance group support: 

• The incumbent will work within the Criminal Response Team. Please note this is a high-volume environment. Confidentiality and attention to detail are a must. We want this person to work independently and be able to problem-solve issues. Utilize sound judgement.
• Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters.
• Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations.
• Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all subpoenas, court orders and search warrants served upon the company for customer records.
• Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.
• Managing workload effectively to complete high priority task with compliance guidelines.
• An understanding of and willingness to learn about basic legal concepts, terminology, principles, and procedures.
• Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes. This includes a combination of data entry of legal process into our workflow management system and handling calls.
• Strong customer service or dispatch like experience for handling high call volumes of a dynamic nature.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• The ability to work independently
• Accuracy and Attention to detail
• Customer Service experience a plus
• Proficient typing and transcription
• Computer and technical skills
• Organizational and time management abilities

PARALEGAL CERTIFICATE IS NOT REQUIRED BUT ANY LEGAL BACKGROUND, EDUCATION OR EXPERIENCE IS PREFERRED .

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

 

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