Job Description

Housing Navigator

Program: Home4Good | 1860 East Tremont Avenue, Bronx, NY 10460

As a Housing Navigator for Home 4 Good, you will play a crucial role, supporting a portfolio-based, eviction prevention initiative focused on supporting tenants experiencing rental arrears. Acting as a vital link between tenants, landlords, and service providers, you will assist tenants in navigating both immediate and ongoing challenges that impact their housing and financial stability.

Your responsibilities will include:

• Collaborate with partner landlords to engage with referred tenants experiencing housing instability.
• Manage a caseload of tenants facing rental and financial difficulties, jeopardizing their housing security.
• Facilitate access to benefit and social service programs, connecting tenants with financial aid resources such as One Shot Deals, Homebase services, and government rental relief initiatives.
• Act as a liaison between tenants and service providers, ensuring effective communication and assistance as necessary.
• Cultivate and reinforce partnerships with service providers to facilitate seamless referral.
• Assist tenants in acquiring and retaining rental assistance vouchers, guiding them through the application and recertification processes.
• Address client crises promptly, providing advocacy and support to access necessary services.
• Connect tenants with resources for sustainability, including employment services, financial coaching, healthcare, community organizations, and SNAP benefits.
• Conduct monthly check-ins post-resolution to promote housing stability for 12 months.
• Maintain program metrics through data tracking and utilize designated tools effectively.
• Generate monthly and quarterly reports as required.
• Attend program meetings to address service-related challenges.
• Ensure compliance with internal controls and keep them updated.
• Perform other duties as assigned in relation to the role.

Requirements

• Associate's Degree preferred.
• Minimum of one (1) year of experience in housing/homelessness/prevention social services required.
• Knowledge and understanding of the family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Bilingual English/Spanish speaker highly preferred.
• Valid US driver's license is a plus.
• Computer literacy, particularly with Microsoft Office applications.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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