Job Description

Event StaffSalary Range $20.00 Hourly Position Type SeasonalDescriptionJob Title: Event Staff (Seasonal)Step into the excitement of Thirteenth Floor Entertainment Group, the nation's leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you'll help create unforgettable experiences that thrill and delight guests—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you'll join a passionate community that brings world-class scares and smiles to life.Returning Applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.Job SummaryAs a Seasonal Event Staff Member, you will play an essential role in delivering seamless, thrilling, and memorable experiences for every guest. You will bring energy, attentiveness, and professionalism to ensure the event runs smoothly—guiding guests, managing crowd flow, and maintaining the immersive atmosphere that defines our attraction. Working collaboratively with fellow team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories.Key ResponsibilitiesTraffic Flow ManagementGuide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.Customer ServiceDeliver friendly, professional assistance at every interaction.Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.Event OperationsPlay a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.Support special event needs as they arise to create a seamless experience behind the scenes.Safety and SecurityStay alert for safety hazards and report them immediately to management.Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.Respond calmly and efficiently in emergency situations.CommunicationCollaborate with actors, managers, and other team members to ensure a seamless guest experience.Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.QualificationsPosition RequirementsMust be 18 years of age or older at the time of hire.Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.Must be available to work evenings, weekends, and holidays as required by event schedules.Comfortable working in dark, loud, and themed environments with strobe effects, fog, and close guest interaction.Compensation & Employment DetailsHourly Rate: $20Pursuant to Colorado's Equal Pay for Equal Work Act, the hourly pay rate for this position is listed above.Benefits: This position is not eligible for company-sponsored benefits.Sick Accrual: Employees will accrue paid sick leave as required under Colorado law.Employment Type: Seasonal/TemporaryExpected Season Duration: Late September - Early November 2026Work Schedule: Evenings, weekends, and holidays required during the operational season.This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.E-VerifyThirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.Equal Opportunity EmployerThirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.Reasonable AccommodationsApplicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.

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