Job Description

Job Description

Job Description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.  

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer:  

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.  

• Total Wellbeing: Comprehensive benefits that support your physical and mental health.  

• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.  

Our DNA (Core Values)

We’re looking for people who align with our mission and want to grow with us. The successful candidate combines enterprise judgment, technical fluency, humility and a growth mindset; translates complexity into clarity; leads through influence; builds trust; and visibly models Eskaton’s core values and high-performance culture: 

• Welcoming: Creates warmth, belonging and psychological safety; listens first, invites diverse perspectives and designs with residents, team members and operational leaders. 

• Bring (Y)our Best: Sets high standards, comes prepared with data and options, communicates clearly and follows through on commitments. 

• Empowerment: Clarifies expectations and decision rights, removes obstacles, shares information and trusts others to own outcomes.  

• Growth: Seeks feedback, learns continuously, adapts, solves problems and raises the bar through measurable improvement. 

Essential Job Functions  

The Chief Data and Technology Officer (CDTO) is responsible for advancing Eskaton’s enterprise digital, data, artificial intelligence (AI), integration, innovation and technology-enabled transformation agenda. Reporting to the President & CEO and serving on the Senior Team, this leader connects strategy, people, operations, experience, data and technology to simplify how Eskaton works, strengthen resident and team member experiences, improve decision-making and build a scalable foundation for future growth. 

The CDTO leads with a human-centered design mindset and embeds Eskaton’s core values—Welcoming, Bring (Y)our Best, Empowerment and Growth—into how priorities are set, decisions are made and change is led. The CDTO advances a high-performance culture grounded in belonging, clarity, accountability, collaboration, candid feedback, continuous learning and disciplined follow-through, ensuring solutions are useful, intuitive, accessible, integrated, secure and adopted and that digital investments produce measurable organizational value. 

Digital Experience & Human-Centered Design  

• Develop the multiyear digital roadmap and human-centered design standards; engage residents, team members and operational leaders in co-design, pilots and testing. 

Enterprise Data, Analytics & Responsible AI  

• Establish enterprise data governance, ownership, quality, privacy, architecture and common definitions; advance reliable dashboards, analytics and predictive insights. 
• Govern responsible AI use cases that reduce administrative burden and improve service, quality and productivity, with clear guardrails for oversight, privacy, security, ethics, accuracy and vendor risk. 

Integration, Interoperability & Enterprise Architecture  

• Create the enterprise integration roadmap and standards across resident, clinical, workforce, financial, operational, sales and communication platforms. 
• Reduce fragmented systems, duplicate entry and reconciliation; establish scalable platform, interface, vendor, lifecycle and due-diligence playbooks for growth. 

Innovation & Emerging Capabilities  

• Lead a disciplined innovation pipeline to identify, test, measure and scale practical technologies that strengthen wellbeing, health span, connection, independence, learning, engagement and workforce effectiveness. 

Enterprise Transformation, Change Management & Adoption  

• Lead transformation as an organizational change discipline, creating welcoming and psychologically safe engagement; defining clear outcomes, decision rights and ownership; empowering leaders and teams with information, authority, training and support; and reinforcing accountability, feedback, adoption and continuous improvement. 
• Maintain a transparent portfolio of priorities, dependencies, risks, decisions, adoption measures and realized benefits; hold leaders and vendors accountable for outcomes. 

Technology Strategy, Operations & Stewardship  

• Provide executive leadership for technology strategy, investments, platforms, infrastructure, cybersecurity, privacy, continuity, support services, vendor performance and value realization. 

Growth Enablement & Enterprise Leadership  

• Ensure digital, data, AI, integration and technology strategy supports master planning, service models, management services, affiliations, acquisitions and future communities; assess readiness and investment early. 
• Partner with the President & CEO and Senior Team to sequence the transformation agenda and present priorities, investments, risks and progress to executive leadership and the Board. 

  Other Job Functions  

• Models and embodies Eskaton’s core values, including: 

• • Creating a sense of warmth, welcoming and belonging for all 

• • Fostering excellence in everything we do 

• • Seeking consistent improvement, learning and sustainable growth 

• • Stepping up, taking ownership and leading with initiative 

• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA). 

• Maintains attendance as outlined in Eskaton policy. 

• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents. 

• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear. 

Starting annual salary ranges from $250,000 to $355,000 . Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.  

Experience, Qualifications, Key Success Measures, & Other Requirements

Preferred Experience & Qualifications  

• Significant progressive leadership across digital strategy, enterprise technology, data/analytics, integration, innovation, experience design and organizational transformation, with demonstrated cross-functional implementation, adoption and benefit realization. 
• Experience with enterprise data governance, analytics, integration and responsible AI; senior living, healthcare, hospitality, human services or another complex multi-site service environment preferred. 
• Strong business and financial acumen; experience evaluating investments, vendors, operating models, risk and strategic tradeoffs and presenting decision-quality recommendations to executives and Boards; demonstrated alignment with Eskaton’s values and a high-performance culture balancing excellence, accountability, empowerment, learning and stakeholder impact. 
• Bachelor’s degree in a relevant field required; advanced degree or equivalent executive experience preferred. 

Key Success Measures  

Success will be evidenced by measurable improvement in enterprise capability, user experience, adoption and business value—not simply by the completion of technology projects. 

Measure

Evidence of Success  

Digital experience  

Greater ease of use; fewer workarounds and avoidable support needs. 

Trusted data & AI  

Leaders use consistent measures; governed AI delivers measurable value. 

Integration & architecture  

Core platforms exchange data effectively; duplicate entry and fragmentation decline. 

Transformation & adoption  

Initiatives meet readiness, training, adoption and operational targets. 

Benefits & innovation  

Investments and pilots show defined outcomes and evidence-based scaling decisions. 

Technology & security  

Reliable services and actively governed cybersecurity, privacy, continuity and vendor risk. 

Growth readiness  

Repeatable standards support affiliations, management partners, services and communities. 

High-performing team  

Values are visible in daily leadership; expectations and priorities are clear; feedback is timely; people are empowered to own outcomes; commitments are honored; and teams continuously learn, collaborate and improve. 

Key Relationships  

Internal:  President & CEO; Senior Team, community and operational leaders; People & Culture; Finance; Clinical Quality; Risk/Compliance; Growth; Marketing & Brand; and enterprise support functions. 

External:  Residents and families; Board and Board committees; technology, data and cybersecurity partners; consultants; innovators; research organizations; and affiliated or managed organizations. 

Role Distinction  

This is not a traditional information technology leadership position. The CDTO serves as Eskaton’s enterprise integrator for digital experience, trusted data, responsible AI, interoperability, innovation and technology-enabled change—ensuring that technology is a strat

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